Refund request process

Submit from your account

Open the relevant paid order in your account and submit the refund form with a clear reason. If the order is missing, contact support with the original order reference. A request is not an approval or completed refund.

Review and provider confirmation

The academy reviews the product terms, access history and payment record. Only a verified response from the original payment provider changes the financial status. Approved funds are returned to the original payment method.

Course access and licences

When a full refund is verified, related course access and any issued delivery licence may be revoked. A failed, declined or pending request does not automatically change access.

Processing time

After provider approval, posting time depends on the payment provider and your bank. The order status in your account is the reference for the academy’s processing state.

This process does not limit consumer rights that cannot be waived under applicable law. Event- or product-specific conditions shown before payment also apply.